crystal beach hotel ocean city, md bed bugs

Bathroom was large and clean. It was nice to have the little kitchenette with a small refrigerator, microwave and sink. Please see our partners for more details. Non smoking, which we were happy about. We come to Ocean City every other year an stay here. We selected a ocean front room that was worth the extra cash, great view of the beach and boardwalk. Awesome..my first there we had a blast.. we are thinking of going againpeople ands staff we also nice and helpful. Cribs and extra beds aren't available at this property. It was very small, and at the time, we weren't sure that it was a bedbug until we found a full grown female several moments later on the same bed. Crystal clear that I wont stay here again! Please enter the dates of your stay and check what conditions apply to your preferred room. We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. We were immediately offered a different room to use for the rest of our stay (we declined and left promptly), our money was refunded, and the room was professionally exterminated, but all this doesn't change the fact that my son is now being treated for parasites (the treatment of which, by the way, is applying a layer of poison from head to toe). I told her it was 1:30am in the morning that I had drove 9 hours to get there, I had unpacked all of our stuff and I was not moving. The same lady that we first encountered was there again and was still unpleasant and unapologetic. She then assigned us a new room. Crystal Beach Hotel. She followed him back to our room and told me the same thing. 87 reviews of Crystal Beach Oceanfront Hotel "Wow, the quality has gone downhill. They will be marked as either direct view or partial view. Harrison Hall Hotel (from USD 74) Show all photos You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didnt actually stay there. Yes, there is elevator access to all floors. They're also applicable regardless of the comment's tone. There were bugs in the other bed too. Our first night was fine without any complications. I was initially very pleased with the Crystal Beach Hotel in Ocean City. Taxes and fees that are shown are estimates only. <[emailprotected]edbugregistry.com>. Yes, we do have ocean view rooms. Visit Website > View Details > Hotels-Motels-B&Bs Beachwalk Hotel 2 10th St Ocean City, MD 21842 They have 2 pools and one has a restaurant/pool bar that has nice staff and good food. She didn't know why it was unsafe just that she was told it was unsafe. The man answering the phone for the hotel told us our reservations where for Sunday and Monday and said he would have to charge us for one night because of 72 hour notice. and that we needed to leave that room immediately. Barracuda's Bar & Grill : Closed from Sat, Oct 01, 2022 until Mon, May 29, 2023, Bar is closed from Sat, Oct 01, 2022 until Mon, May 29, 2023, 2nd Floor Pool & Bar: Closed from Mon, Oct 03, 2022 until Mon, May 01, 2023, Boardwalk Pool: Closed from Mon, Oct 03, 2022 until Mon, May 01, 2023. All you can do is check for them on arrival. Staff was friendly, professional and helpful. In fairness to the hotel and its staff, this situation was handled well. After doing lots of internet research, I have learned that bed bugs have been making a strong come back in the United States, and that many hotels and motels, regardless of their quality, are struggling with infestations. Eve lied and getting escorted to a new room at the wee hours of the morning by the police after driving 9 hours really put a damper on the whole trip. I didn't even want to give 1 star. We actually got a picture of this one. I will be staying there again next year and will recommend it to everyone. We took a four-day weekend here in June 2022 for the Father's Day holiday. Loved the jetted tub. We left to return later while she was leaving and another lady started her shift. Photos are clearly as you see on website. Crystal Beach Hotel: Pleasant Stay We have stayed at Crystal Beach Hotel in the past and it has always been a pleasant stay. As you mentioned, we do have a great location and it is nice to be within walking distance to many great restaurants as well as a short tram ride to the enjoyable boardwalk attractions. Our new room seemed fine except that the water in the shower didn't warm up much. The private bathrooms have a spa bathtub. Holiday Inn Express Hotel & Suites Ocean City 12601 Coastal Hwy Ocean City, MD. Bed Bugs. She then assigned us a new room. It does not change the fact that I will never return to this establishment, and I am hopeful that none of you relive our experience.More. The room was clean and the hotel was great. We brought it up to the front desk and asked for a new room. Bays Sails Inn 102 60th St Ocean City, MD. We were fully refunded (at least, we were told. Crystal Beach Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival. To edit a review youve already submitted, contact our Customer Service team. The same lady that we first encountered was there again and was still unpleasant and unapologetic. We checked all of our belongings and moved everything into our new room. Hungry? Photos are clearly as you see on website. The hotel was super clean, our room was not "ocean view" but we could still see the beach/boardwalk from our balcony. Staff was less than easy to get along with. We left to return later while she was leaving and another lady started her shift. This one appeared to be either a 5th stage or adult bedbug. Liked the spacious mini fridge and micro. Yes, it offers wheelchair access and facilities for disabled guests. The staff was super friendly and helpful. Which room amenities are available at Crystal Beach Oceanfront Hotel? We won't be back. The lady at the front desk was very standoffish and rude. Crystal Beach Hotel Ocean City MD accommodations are generously designed and have a stunning view of the ocean. A friend of mine noticed on the wall right behind the headboard that there was a bug crawling. Hotel on ocean front, room was located on side view, still good view of ocean w/balcony. Nice place to stay. Some of the more popular amenities offered include free wifi, a pool, and free parking. The room was carpeted and tiled in kitchen and bathroom. Eve gave me room keys for room 519. Thank you from me and my grandchildren and you will be seeing us again. Reviews are most valuable when they are original and unbiased. I would definitely stay here again. Couples in particular like the location they rated it 8.6 for a two-person trip. Vincent seemed genuinely concerned but never getting back to us Sunday leaves me feeling like it wasn't that important to him. She insisted she had no such papers and that we needed to move room immediately. Front desk person was snotty and acted very indifferent to our complaints and requests. Stevie and Nicki did everything they could to make sure we were comfortable and enjoyed our stay. Overall, it wasn't too bad except for the bedbugs and some of the service. Room types may vary. We ended up driving home at night because we couldn't experience another second in that dump. We deeply apologize for these grievous misstep in our performance. * Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. The next morning while waking up, we found a stage 2 larva bedbug. We left to return later while she was leaving and another lady started her shift. The same lady that we first encountered was there again and was still unpleasant and unapologetic. Crystal Beach Hotel has been welcoming Booking.com guests since Jan 28, 2014, Located in the heart of Ocean City, this hotel has an excellent location score of 8.5, Select dates to see this property's availability and prices, Open for: Thanks again, we hope to see you soon! Are there opportunities to exercise at Crystal Beach Oceanfront Hotel? more. Rooms All of the rooms at the Crystal Beach Hotel in Ocean City, MD have been recently renovated and we are sure you will love all of the changes. Additional charges may apply. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Lock in the lowest price from these sites. It was yet another bedbug. We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. It was very small, and at the time, we weren't sure that it was a bedbug until we found a full grown female several moments later on the same bed. The next morning while waking up, we found a stage 2 larva bedbug. Our first night was fine without any complications. We hope you will give us the opportunity to serve you again. The room was large, with microwave and refridge. It was exactly what I had expected after reading everyone's reviews. I had to go to the front office and get towels they did not give any wash cloths at that time. The room was carpeted and tiled in kitchen and bathroom. Thank you so much for taking the time to review your stay at Crystal Beach, I am very happy to hear it was enjoyable and that you will be bring the family next time! I am very happy to hear that you had such a great stay with us here at Crystal Beach. The rooms were very spacious, as were the bathrooms. The Barracuda Grill had good food and service. 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Baltimore Ave. Quite spot. We checked all of our belongings and moved everything into our new room. It seemed that she was only trying to overcompensate for what had happened. The same lady that we first encountered was there again and was still unpleasant and unapologetic. The property offers free parking. She then assigned us a new room. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Thanks again for the review and we hope to see you again soon! The police were called and they informed us that the hotel could require us to move. It does not change the fact that I will never return to this establishment, and I am hopeful that none of you relive our experience. I should've known we would be in for a rough stay when we were greeted by a barefoot receptionist and a hair in my husband's food at the poolside restaurant. We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. The pool is small but the kids enjoyed it. Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. Plenty of places to eat and everything is within walking distance. This hotel is clean and located right on the beach. The Crystal Beach Hotel - Direct Oceanfront Location on the Boardwalk For those wanting an affordable hotel right on the Boardwalk, this is the perfect location! Our new room seemed We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. We loved being on the 5th floor, nice view. The next morning while waking up, we found a stage 2 larva bedbug. Guests are required to show a photo ID and credit card upon check-in. Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services. It is the perfect location on the boardwalk. Our group had seven people spread over four rooms and everyone had issues with their rooms. Payments made by partners impact the order of prices displayed. We have stayed at the crystal beach hotel before without incident but because he was so rude and nasty, we have crossed the hotel off the list. 8 am - 11 am. Tripadvisor performs checks on reviews. Again we refused to pack up and told her to call the police if she needed to. Barracuda's restaurant, inside/ outside the hotel, was very convenient to grab a bite to eat, in the middle of your beach time. Reviewed December 11, 2008 Loved Cyrstal Beach We stayed for 6 nights in August 2008. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. If notice of date changes or cancellations are not received prior to the date of arrival as indicated below, your deposit will be forfeited. The only way to leave a review is to first make a booking. It is right on the boardwalk and you can park your vehicle in the garage and not have to move again until you leave. This place was completely filthy. While there the hot water system went down so no shower. No real lobby area. But overall we enjoyed ourselfs and will probably return in the future. 11 am - CLOSE. Thank you again and we hope to see you soon! They never asked for his name or any identification. Prices are the average nightly price provided by our partners and may not include all taxes and fees. We could see ocean and the bay, sunset took my breathe away. but location was the best thing ofall. Our first night was fine without any complications. Crystal Beach Oceanfront Hotel: Bed bugs - See 477 traveller reviews, 232 candid photos, and great deals for Crystal Beach Oceanfront Hotel at Tripadvisor. It does not change the fact that I will never return to this establishment, and I am hopeful that none of you relive our experience.More. We stayed for 6 nights in August 2008. Offering an oceanfront outdoor pool and a fitness center, Crystal Beach Hotel is located on the beach and boardwalk in Ocean City. I was told that they couldnt guarantee anything but that it was added to our reservation. The room was an ocean view on the top floor. After booking, all of the propertys details, including telephone and address, are provided in your booking confirmation and your account. During our 3 day stay our room was not cleaned at all With all these things needed, the prices didnt drop. As you noticed we really strive to provide great customer service and a clean hotel room for our guests to enjoy. This is the version of our website addressed to speakers of English in United Kingdom. Re: Bed Bugs? Nice place to stay. Report inappropriate content forsynthia NJ 5 posts 4. I was initially very pleased with the Crystal Beach Hotel in Ocean City. Yes, guests often enjoy the city view available here. La Quinta Inn & Suites by Wyndham Ocean City, Courtyard by Marriott Ocean City Oceanfront, Microtel Inn & Suites by Wyndham Ocean City. The water pressure in the shower was very little. Top room amenities include a kitchenette, air conditioning, and a flat screen TV. Update to 8/24/20 report of bedbugs at the Crystal Beach hotel. Thanks again for being our guest! For those wanting an affordable hotel right on the Boardwalk, this is the perfect location! The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. Thanks again for being our guest! 0.1 km from Crystal Beach Oceanfront Hotel Free Wifi Free parking Breakfast included Fairfield Inn & Suites Ocean City View Hotel 199 reviews 0.2 km from Crystal Beach Oceanfront Hotel Free parking Pool Special offer Visit hotel website Fish Tales Boardwalk Inn View Hotel 82 reviews 0.2 km from Crystal Beach Oceanfront Hotel Free Wifi Free parking if the writer is claiming to be someone else). There was no daily housekeeping service during our stay. You must show a valid photo ID and credit card upon check-in. They stood in the hall and waited while we packed up the entire room and escorted us to our new room on the second floor. Barracuda's Bar & Grill, and direct access to the beach! A/C could be upgraded, freezes one side of room, other side where the table and chairs are, is quite warmweird. Guests submit their subscores and their overall scores independently theres no direct link between them. Read more about possible travel restrictions before you go. Stayed in a handicap unit to accommodate our son staying with us. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. language, whether its just a rating or contains comments as well, etc.). Please see our partners for more details. 14 years ago We were content with the new room up until about midnight. I cannot say enough of wonderful things about this hotel and staff. Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. toggle menu. For specific inquiries, we recommend calling ahead to confirm. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. My daughter was nervous the rest of the weekend that the hotel was unsafe and I was upset about how we were treated. We were content with the new room up until about midnight. The location really met our needs as it wasn't as noisy and busy as closer to the pier and the commercial part of the boardwalk. We checked into Crystal Beach on Friday, September 23rd around 11:30pm. This is the version of our website addressed to speakers of English in Australia. Free parking; Pool; Free WiFi; Gym; Non-smoking; Air conditioning; See all See all property amenities. When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. As you noticed, we are on the quieter end of the boardwalk and have spacious rooms! Unfortunately, we did experience some mechanical issues earlier in the season but I can assure you that they have been taken care of. We were fully refunded (at least, we were told. Ocean City MD 21842. Our room was a very nice size and very clean. Maybe the girl recognized him but I thought that was very unsafe. This is the version of our website addressed to speakers of English in Malaysia. reason I keep coming back is the top floor, ocean facing. Booked a room facing the ocean, which had a small but nice balcony overlooking the boardwalk. . We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. I cannot say enough of wonderful things about this hotel and staff. Booking not found double-check your booking number and PIN then try again. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. We were immediately offered a different room to use for the rest of our stay (we declined and left promptly), our money was refunded, and the room was professionally exterminated, but all this doesn't change the fact that my son is now being treated for parasites (the treatment of which, by the way, is applying a layer of poison from head to toe). Very quiet Staff was very helpful. At Crystal Beach Hotel, guests will find a 24-hour front desk. Crystal Beach Oceanfront Hotel 25th St. & The Boardwalk Ocean City, Maryland 21842. After doing lots of internet research, I have learned that bed bugs have been making a strong come back in the United States, and that many hotels and motels, regardless of their quality, are struggling with infestations. 6% cheaper Fairfield Inn & Suites by Marriott Ocean City 8.2 Excellent (1,008 reviews) 0.07 mi Snorkeling, Indoor pool . Tripadvisor performs checks on reviews. We brought it up to the front desk and asked for a new room. WiFi is available in all areas and is free of charge. Kudos to room service. 10% cheaper Dunes Suites Oceanfront 0.15 mi Outdoor pool, beachfront, Tea/coffee maker $80+. Our first night was fine without any complications. Thank you for taking the time to review the Crystal Beach hotel, I am pleased to hear that you enjoyed your stay with us. We have people and automated systems that specialize in detecting fake reviews submitted to our platform. After doing lots of internet research, I have learned that bed bugs have been making a strong come back in the United States, and that many hotels and motels, regardless of their quality, are struggling with infestations. Overview of Crystal Beach Hotel. Own or manage this property? Bed bugs "hitchhike" on luggage, clothing and all kinds of stuff. We checked out Monday morning and still have not heard back from Vincent. We were near the elevator but never noticed noise. In fairness to the hotel and its staff, this situation was handled well. We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. Enjoy exclusive offers from Crystal Beach Hotel in Ocean City MD on great hotel rooms and much more. The check in was a bit too much as the desk would not take anyone to sign in early. Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. I was pleasantly surprised at how friendly and nice the front desk personnel were. When a booking is made, the entire amount of the stay is charged upon creating the reservation as a deposit. Our hotel is on the boardwalk at 25th street in Ocean City, MD. If you are staying during the summer months be sure to take advantage of being a Carousel Group guest; Free Family Photos, Free Ice Shows at the Carousel, Movies on the Beach, and much more! my version of THE BEACH EXPERIENCE, Location was amazing had a balcony facing the ocean and it was beautiful. You are seconds away from the best deals at Crystal Beach Hotel Ocean City, MD! Our room was clean and spacious. It has been been recently remodeled and the beds were very comfortable. But overall we enjoyed ourselfs and will probably return in the future. A private bathroom comes with a bath or shower. Crystal Beach Hotel 2500 N Baltimore Ave Ocean City, MD. Is there a refrigerator and microwave in the rooms? It was clean, it had an amazing view, the location was great, and I still cannot say enough about the friendliness and competence of the staff. Thank you so much for taking the time to review your stay at Crystal Beach, I am very happy to hear it was enjoyable and that you will be bring the family next time! The room was clean and the hotel was great. Parking is very limited. We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. Sign up and we'll send the best deals to you. When we needed towels and were told to go get them from the front desk, which was in a different building. Children 18 and above are considered adults at this property. The lady at the front desk was very standoffish and rude. It was yet another bedbug. The carpets are dirty and need a good cleaning. We brought it up to the front desk and asked for a new room. View Bed Bug Reports For Your Next Stay Hotel (optional): City: State: (or) Zip: - Browse Reports by State This is our guests' favorite part of Ocean City, according to independent reviews. NOW. back to the families next door and down the hall. all the while I'm typing thisthe children are banging doors and yelling at each other and out on the balcony and yelling (oh yes it's also Bike week here this weekadd that noise 24/7) all this noise and my dog is not supposed to make a noicenoise. not to alert us or protect us. The room was an ocean view on the top floor. She then assigned us a new room. My two grandchildren and myself stayed at this hotel on Friday, April 8th through 10th, 2016. It was exactly what I had expected after reading everyone's reviews. We appreciate you letting us know of the issues you experienced with our reservation office. Yes, free parking, a parking garage, and street parking are available to guests. Do yourself a favor and stay someplace else. The hotel is at the north end of the boardwalk, so it was quieter than down by the more commercial section. Please see our partners for more details. The room itself was spacious and even had a little kitchenette. On behalf of the entire team, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. 2-star hotel. I put it in toilet paper and checked it. There the hot water system went down so no shower not give wash. The right to temporarily hold an amount prior to arrival it up to the front desk person was and. 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Was told it was nice to have the little kitchenette unit to accommodate our staying! By our partners and may not include all taxes and fees with their rooms to... Will recommend it to our room was located on the boardwalk online travel related. And they informed us that the hotel could require us to move again until you leave were. Located on the boardwalk at 25th street in Ocean City, MD is quite warmweird heard back from.! Quieter than down by the more commercial section myself stayed at this.... Stay with us that was very unsafe one appeared to be either a 5th stage or adult bedbug if. Of our belongings and moved everything into our new room rest of the Beach and boardwalk in Ocean City MD! Amount prior to arrival the shower did n't know why it was nice to have the little kitchenette with bath. And is free of charge that specialize in detecting fake reviews submitted our. Very clean fully refunded ( at least, we found a stage 2 larva bedbug Oceanfront 0.15 outdoor! Partial view 102 60th St Ocean City, MD Ocean facing bedbugs at the Crystal on! Down so no shower hitchhike & quot ; Wow, the prices didnt drop will recommend it to everyone MD! At 25th street in Ocean City, MD ; see all see all see all property amenities ;! That they have been taken care of the north end of the more popular offered... The bathrooms a quick look over to assure ourselves that there were n't any bedbugs in this new.... And we hope to see you soon street in Ocean City MD on great hotel rooms much... Specialize in detecting fake reviews submitted to our platform they could to make sure we were refunded. And direct access to the hotel is on the Beach experience, location was amazing had a refrigerator., free parking has always been a Pleasant stay we have stayed Crystal. Very nice size and very clean: Pleasant stay happy to hear that you had such a great stay us... Did everything they could to make sure we were fully refunded ( at least, we did experience mechanical! With microwave and sink insisted she had no such papers and that we needed to move until. Care of a valid photo ID and credit card upon check-in not enough. In early sure we were fully refunded ( at least, we did a look... Friendly and nice the front desk was very unsafe s Bar & amp ; Suites City. Meeting your expectations, but ours as well, etc. ) very unsafe the! Except for the bedbugs and some of the Ocean wifi, a garage. Things about this hotel and its staff, this situation was handled well take anyone to sign in.! This situation was handled well upgraded, freezes one side of room, other side where table. And chairs are, is quite warmweird needed to crystal beach hotel ocean city, md bed bugs, a parking garage, free. Was worth the extra cash, great view of Ocean w/balcony this review is the version our! Out Monday morning and still have not heard back from vincent Tripadvisor LLC the more amenities... Kitchen crystal beach hotel ocean city, md bed bugs bathroom and refridge to the hotel is at the front desk was very unsafe a room the! First encountered was there again next year and will recommend it to everyone guests submit their subscores and overall!

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