Call Way2Go customer service at855-462-5887. Why is my EPC changing from Bank of America to Comerica Bank? Call: Toll Free Number: 833-915-4041 TTY: 877-427-4172 Direct International Dial: 214-210-2249 Where can I find fee information for my new card? This information is also available online at https://bit.ly/AZUI-EPC. The State of Arizona is transitioning to a new provider for EPC services. While there is a $5 fee for card replacements, a new card will be issued and any remaining balance will be transferred to the new card. What if my Debit Card (ePayment/Way2Go Card) does not work? You can contact the Bank of America customer service center for any assistance with the use of your card or any remaining funds, including updating your address, at 1(855) 847-2030. Generally, benefits will be deposited within 48 hours of a payable week approved by TDLWD. The card and the PIN will be needed to get any benefits left in the account. Just wanted to put it out there since I hadnt seen it talked about yet, I noticed a couple days ago that the option to do a one-time transfer was unavailable on my Way2Go app. Unfortunately, clients will not be able to transfer any remaining funds onto the new Way2Go Card. For Clerk of Court Child Support: Please contact your Clerk of Court for instructions on how to update your address and other information. * How long will I have to spend the funds on my Bank of America Visa Card? You may change your address with the child support program online though the CSOS program, or call the KIDSINFO Line at 800-991- 5530, or contact your CSA to provide your updated address. You can't add money to your card and transferring money to bank account takes at least 7 business days. Debit card users will need to pay for their fuel inside the station or kiosk. You should always check your balance before using the card. Now you can lock it instantly to protect against unauthorized use instead of having to cancel the card and wait for a replacement. Very frustrating because I still havent received anything!!! The Conduent Way2Go Paycard is MasterCard branded and can be used anywhere you see the MasterCard logo. Questions regarding unemployment insurance are to be directed to the claims center at 877-813-0950 or 615-253-0800. The Way2Go Program is a service for electronic funds disbursement via prepaid debit cards, with funds processing handled through Comerica Bank. Benefits of the Way2Go Prepaid Debit MasterCard: Pay for all types of purchases quickly and easily. Conduent, Conduent Agile Star, Way2Go Card, and Go Program are trademarks of Conduent, Inc. and/or its subsidiaries in the United States and/or other countries. As long as the ATM accepts MasterCard, you may utilize that particularlocation. If you do not receive your card by September 23, 2021, we may not have your current address. Just make sure you verify your identity on venmo so you are able to transfer the lump-sum to your trusted person without any restrictions. When should I expect my new Way2Go Card to be mailed to me? You may also go to GoProgram.com and create a secure online access point for your debit card account. The Protective Payee for your TANF case will be issued a debit card to access the TANF benefits. If you are receiving both unemployment benefits and child support payments, your new Way2Go card will be used for both payments on one card. So messing around with it, it seems the way I might have to go about this is on Cash App connect your Way2Go card to it (using the debit card slot) and link your bank to it as well (using the routing number slot bank slot), if you press that home icon at the bottom left and choose Linked Accounts. Please enter valid email address to send 'One Time Password'. Yes, for your convenience, you may make cash withdrawals for no fee at MasterCard Member Bank or Credit Union teller windows. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. For instance if you have $600 it won't let you transfer $600. No. Forgot User ID? Child Support payments will remain in your debit card account and be accessible to you as long as your debit card remains in an active status. Data privacy and security practices may vary based on your use, region, and age. You should allow the site to redirect you to. Lock and unlock your card:Did you misplace your card or leave it behind at a store? The PIN should never be shared, written on the card, or kept with your debit card. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. Safety starts with understanding how developers collect and share your data. The developer, Conduent Inc., indicated that the apps privacy practices may include handling of data as described below. Hearing-impaired customers call TTY: 1(866) 656-5913. A debit card that has been activated will become inactive when the cardholder has not had any card swipe debit transaction activity for five years. For Unemployment Insurance (UI) and Pandemic Unemployment Assistance (PUA): You will be able to set up account alerts to receive through email, text or phone for: Account information including deposit notification, low balance, and scheduled balance notifications, Transaction information including transactions that exceed set dollar amounts, Card information including replacement tracking and expiration, Security including password reset reminders and updates made to Way2Go Portal accounts, You can use your card wherever Mastercard is accepted throughout the United States and worldwide, Comerica Bank, Allpoint and MoneyPass ATM networks, All Mastercard bank and credit union teller locations, Over 170,000 point-of-sale (POS) store locations for cash-back with purchases fee-free, You can pay-at-the-pump to purchase gas without going inside the station, The card fees are reduced for card replacements including expedited replacements, The new card is EMV/chip-enabled for more robust security. If you received a Way2Go card and you do not spend the money on your EPPICard by January 6, 2022, the remaining money will transfer to your Way2Go card on January 13, 2022. You can also request money from a teller at any bank that displays the MasterCard logo without any fees attached. This is very frustrating when trying to access money without having to incure a few from an ATM. Toll Free Number:833-915-4041TTY: 877-427-4172Direct International Dial:214-210-2249. The most inconvenient detail is that this card is not accepted everywhere. Four (4) calls for no fee per month, There is no fee for calling the automated customer service number or transferring to a live agent. You can access card and account services online at https://www.goprogram.com/ or by downloading the Go Program Way2Go Card app through the Google Play or Apple App Store. The Way2Go Card is an electronic method for receiving your unemployment insurance payments. Expedited card delivery $12.00 If you request your replacement card to be expedited rather than receiving it by regular mail, you will be assessed the expedited card delivery fee. New enrollees into the Wisconsin Child Support Debit Card Program, after January 8, 2022, will receive the new Wisconsin Way2Go Debit MasterCard. Bank of America will provide card replacements until January 27, 2022. The card will automatically be replaced at no cost to the cardholder 30 days prior to the Good Thru date on the front of the card. Use the Way2Go Card mobile app, GoProgram.com, or call 1-877-253-3686 to activate your card and create your PIN. I guess if you have the possibility at all to switch to direct deposit, now is the time. Always read the ATM messages carefully. Your child support debit card is one of the ways you can receive your child support payments electronically. Definitely; the Way2Go Card app is available on iOS and Android devices. This will not change the way you receive your child support payments. The Wisconsin Way2Go Debit MasterCard, as issued by Comerica Bank and managed by Go Program, is sent by U.S. mail, and should arrive in 7 to 10 days. You must be sure to keep your address updated with your child support agency. The custodial parent can view their account online for free at www.GoProgram.com, call Way2Go Card Customer Service at 1-855-462-5888, or perform a balance The process for requesting a reasonable modification can be found at Equal Opportunity and Reasonable Modification. I was on the phone for 3 HOURS AND 53 MINUTES. Withdrawals cash for free at MasterCard Member Bank or Credit Union teller windows. You can also use the same card if you reapply, and the case is approved. You must register the new card on www.GoProgram.com, the Way2Go mobile app, or by calling (833) 322-1441. You should call Wisconsin Child Support Debit Card customer service at 1-877-253-3686 and listen closely to the IVR, following the path to report a lost or stolen card. What is the last date to request a BofA replacement card? While your Wisconsin Child Support Debit MasterCard will be closed, the debit card account will remain open with Comerica Bank with no payments posting to the account. For DCSS Child Support Services: Review your information and make changes in the AZ Child Support Portal. To sign up for Direct Deposit click here. If you know a payment was sent and you have not received a letter or a card, please call your Local Child Support Agency. Now you can lock it instantly to protect against unauthorized use instead of having to cancel the card and wait for a replacement. View and download monthly statements. Description: Standard card replacement is free, and the card will arrive in 7-10 business days via standard U.S. mail. But now Im gonna have to wait till it appears in my other bank account or wait even longer for it to go back into my waytogo app account please fix this ASAP because its our money and should be notified about where its going and all of that but instead I received absolutely nothing and cant get ahold of an actual person the computer lady cant help me with what I need so I need to talk to an actual person!!! However, you should be aware that if you do not use your card, TANF benefits will be removed from your account and no longer available after three years. $0.50 This is our fee. Replacement cards will be delivered in 7 to 10 business days from the date you order it. For more information, see the developers privacy policy. Check your balance online atGoProgram.comor by calling Way2Go Customer Service at 855-462-5887. To sign up for Direct Deposit click here. If you still have an EPPIC Debit MasterCard, continue to use it until it nears expiration. 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